How It All Started
Our founder was sitting in a coffee shop after getting off the phone with yet another insurance company that made a simple policy renewal feel like solving a puzzle. The language was confusing, the fees were hidden, and the customer service rep seemed more interested in upselling than actually helping. That frustrating experience sparked a question that would change everything: why does getting auto insurance have to be so complicated?
That same week, conversations with friends and family revealed the same pattern. Everyone had a story about dealing with insurance hassles, surprise charges, denied claims, or just feeling like they were being taken advantage of. It became clear that drivers everywhere were tired of the runaround and ready for something better. They wanted an insurance provider that actually spoke their language, explained things clearly, and stood by them when accidents happened.
DanielsInsured was born from that realization. We set out to build the kind of insurance company we would want to do business with ourselves. No complicated jargon. No hidden fees buried in fine print. No automated phone systems that keep you on hold for hours. Just honest coverage, fair pricing, and real people who care about keeping you protected on the road.
We started small, working out of a single office with a team of five people who believed in the mission. Our first year was all about learning and listening. We talked to hundreds of drivers to understand what they really needed from their insurance provider. We streamlined the quote process. We rewrote our policies in plain English. We trained our team to prioritize helpfulness over sales tactics. And slowly but surely, word started to spread.
Today we serve over eighteen thousand drivers and employ a dedicated team of more than sixty professionals. But even as we have grown, our core values have stayed exactly the same. We still answer the phone when you call. We still explain every detail of your policy so you know exactly what you are paying for. And we still process claims quickly because we understand that when accidents happen, you need support right away, not weeks of back-and-forth paperwork.